Delivery & returns
Last updated 4 September 2026 · DynaLogic Select Sp. z o.o., ul. Bułgarska 14, 60-320 Poznań, Poland · KRS 0000418822 · VAT PL7811894420
What to expect between a signed order and a working installation — and how to send something back if the wrong thing arrives.
1. Lead times
| Category | Lead time | Despatched from |
|---|---|---|
| Consumables (film, tape, cartons, labels) | 24 hours | Poznań / Leipzig |
| Safety products, guards, floor marking | 1–3 working days | Poznań |
| Standard handling equipment | 3–10 working days | Poznań / Rotterdam |
| Standard racking components | 5–10 working days | Manufacturer direct |
| Bespoke structures and mezzanines | 4–7 weeks | Manufacturer direct |
2. Delivery conditions
Deliveries are made Monday to Friday, 07:00–17:00 CET, to a nominated unloading point. The customer provides safe vehicle access, a hard standing suitable for an articulated vehicle unless otherwise agreed, and either a forklift with a rated capacity for the heaviest item or advance notice that a vehicle-mounted crane is required. Waiting time beyond 45 minutes is chargeable at the rate in the quotation.
3. Checking a delivery
Count the pallets and check for visible damage before signing. Note any shortage or damage on the carrier's paperwork — a clean signature makes a transit claim very difficult. Report shortages or damage to [email protected] within 48 hours with photographs, and we will replace or credit without waiting for the carrier's investigation to close.
4. Installation scheduling
Installation dates are confirmed in writing at order stage and again seven days before the crew mobilises. If site conditions prevent us from starting — blocked aisles, no safety contact, stock still in the working area — we will attempt to work around it, but standing time is chargeable. Tell us as early as you can if a date needs to move; rescheduling more than five working days out costs nothing.
5. Returns of stocked goods
- Unused, undamaged stocked goods in original packaging may be returned within 30 days of delivery.
- Request a returns authorisation number from [email protected] before sending anything; unauthorised returns cannot be credited because they cannot be matched to an order.
- We arrange collection. A 15 % restocking charge applies unless the error was ours, in which case there is no charge at all.
- Credit is issued within 10 working days of the goods reaching our warehouse and passing inspection.
6. What cannot be returned
Made-to-order and cut-to-length items, mezzanine and conveyor components fabricated to your drawing, printed or custom-branded consumables, and any product that has been installed, drilled, modified or used. Racking components that have been erected and loaded are never taken back into stock, for the same safety reason we do not sell used racking.
7. Faulty goods and warranty returns
Report a suspected fault with the serial number and photographs. For handling equipment we will normally attend on site rather than ask you to crate a machine. Where a return is necessary within the warranty period, transport in both directions is at our cost. Outside the warranty period we quote before collecting anything.
8. Consumable supply programmes
Customers on a managed supply programme hold buffer stock in our Poznań or Leipzig depot. Replenishment is triggered by schedule or by consumption data you send us, invoiced monthly in one document, and released against a 48-hour emergency despatch commitment for anything on the critical list.